Tablets and self-checkout systems are fast becoming a solution to many businesses looking to improve customer satisfaction and streamline their processes. From tabletop tablets in restaurants to check-in counters at hotels and self-checkout systems at supermarkets, tablet technology is helping businesses improve across the board. Here are some of the benefits of having tablet process acceleration in business systems today.
Tabletop tablets are fast becoming the norm in restaurants, cafés, and bars, with many in the industry taking up the technology to improve order and payment processing.
Customers don’t have to wait for staff to be served when they have access to tabletop tablets; they can simply tap through the menu and order directly to the kitchen. When they’re finished, they can use the same device to pay for their meal. Expedited ordering and payment options can ultimately lead to quicker table turnovers, which can boost profits for a business.
Much like the self-service check-in kiosks found at airports, tablets used by guests in hotels and resorts can help to facilitate a smoother check-in and check-out process.
These tablets can especially come in handy for hotels during peak periods, where staff can struggle to process large volumes of guests wishing to speed up check-in or return keys and settle the bill for check-out.
Tablets used in hotel or resort settings can also process real-time customer feedback within its software, providing valuable customer experience data for businesses.
Retailers have often been at the forefront of digital advances when it comes to their profitability and efficiency, especially during the pandemic when many turned to e-commerce to maintain sales.
Tablets are the next step, giving retailers the ability to access real-time inventory information, including item availability and prices, while on the floor with customers. This creates an improved sales service and can speed up the buying process, without staff members needing to leave customers to check the stockroom.
There is nothing more frustrating for shoppers than having to wait in a long queue at a supermarket or retail outlet. But, with the introduction of self-checkout systems, these long, snaking lines through the store can be greatly reduced.
With self-service kiosks, customers can scan, purchase, and bag their own items without having to wait for a cashier. This technology has been deployed across many supermarket chains and retail stores because it’s user-friendly, reduces wait times and queues, and results in satisfied customers.
When it comes to space-saving options within a retail environment, self-checkout systems take up much less room than the traditional registers. This is because self-checkout systems are capable of serving more customers within a single timeframe and require less space than traditional registers. For example, customers waiting to use several kiosks in one area often only create one queue, compared to the traditional system of one line per register. This boosts store space efficiency and means retailers can serve more customers.
Self-checkout systems work to reduce wait times and labor costs, speed up transaction times, and provide faster customer service than traditional registers.
Tablets also come with NFC technology, whereby a customer pays simply by holding their contactless card or smart device up to an icon on the kiosk screen, optimizing the transaction and boosting retail efficiency.
Shoppers often feel more at ease when they can shop and pay at their own pace. By implementing tablets and self-checkout systems, retailers can help provide more customer autonomy when it comes to finalizing payments. This autonomy can often mean an increase in customer satisfaction, while maintaining an enhanced checkout experience.
There’s plenty of benefits for restaurants, retailers, and hotels to incorporate tablet and self-checkout systems into their customer-facing processes. Not only can this technology improve customer satisfaction with user-friendly interfaces, it can also help to increase efficiency by reducing waiting times and speeding up payment processes. By streamlining the ordering process, businesses can also benefit from cost savings, with the automated payments resulting in reduced labor costs and the capability to process transactions faster.
By partnering with a contactless checkout device that prioritizes secure and fast transactions, businesses can rest assured their own needs and that of their customers are met. oona devices offer a new age of contactless checkout, where the latest technology is built directly into the screen for first-time, every time contactless payment.